The messaging app era is here. This isn’t something I am telling out of intuition, but there are a number of statistics and major trends to testify it.…
With more and more businesses springing up in the digital space, coupled with the rapid rise of the digital natives the customer support landscape needs a major reshuffle.…
Chatbots have been making a splash online for awhile now. From commentators predicting their rapid rise, to e-tailers bemoaning the slow rate of progress, chatbots are certainly a…