No wonder, businesses have taken notice of this user behaviour and working on delivering real time experiences. The real question is, how fast and smoothly can they make this transition?
If you have a customer base that’s divided into various segments, you know how complicated it can be to have one strategy for all of them. Choosing between phone calls and voice chats is also one of the challenges that many customer handling teams face while catering to a variety of customers. Read on to know how they get through it.