In the previous article, we have explained about the technologies being used by each of the solution providers. This was the first step in taking a decision as to which software to rely upon for chat integration. The next important set of parameters to evaluate is from the user’s perspective.
Let us understand the features which users will enjoy.
Audio And Video Calling
We all know how important it has become for users to have the option to converse face to face. With instant messaging applications like Messenger, WhatsApp making it their USP, enterprises wouldn’t want to lag behind. IP based Audio and Video calling is being offered by Applozic, Layer and Quickblox, while Sendbird is yet to release this feature.
SMS and Email Fallback
Although internet penetration has been immense and in-app messaging is undoubtedly on the rise, users still need a mechanism to be notified in its absence. SMS and email fallback allow users to receive messages on their mobile phones in case they are not connected to the internet or by email if they are not using the application. It assures that no message is missed or lost. This unique feature is offered by Applozic and Layer only. Sendbird and Quickblox are yet to offer SMS Email fallback.
Chat UI Kit
Users enjoy an easy to navigate mobile/ website application. With unique UI toolkit designers and developers can provide the same user experience even inside the chat application provided by third parties. To meet these needs Applozic and Layer provides an open source toolkit which allows designers and developers to completely customize UI as per their requirements. On the contrary, Sendbird offers limited capabilities with its open source sample UI kit and Quickblox with its chat view controller.
Number of Members allowed in Group Chat:
This is the age of networking and users with similar interests love to stay connected. Users love to form groups based on interests in apps they use instead of migrating to third party app always.Group Dynamics, not only induces engagement but also plays an active role in knowledge sharing. With Applozic and Sendbird there is no upper limit on the number of users in a group. However, in Quickblox you may need to host it on a dedicated AWS infrastructure for better performance.
Layer has kept a limit of 25 on the number of members a group can have.
Applozic, being a White Label SDK is highly customizable and allow developers to build chat the way they want. It has seen compounding growth among developers in platforms like Stack Overflow, Github, Reditt since its inception. On the other hand Sendbird and Layer have seen growth at a constant rate. Quickblox enjoys a good number of followers in Stack Overflow.
Customer Support is a determining factor for SaaS since unlike other products, for most businesses relying on SaaS – operations can come to a standstill even for minor malfunctions. Applozic has tried to redefine customer support in this domain with 24X7 connectivity across different channels like email, Skype and support chat. The typical response time is anywhere between few mins to an hour, whereas Sendbird, Quickblox and Layer are known to reply in days.
It was our customer’s use cases that encouraged us to write this article. We are going to highlight our Web SDK abilities and use cases that you can leverage with Applozic platform.
We introduced our Client API’s and Native SDK’s in Sep’2015, enabling developers to build cross-platform messaging for mobile, web and desktop. Since then, we have seen our platform being used in 100+ businesses but the most amazing part is that each of these implementations are unique in its own way. Each business has their own use cases and UI customizations, some with lengthy work flow and some even more complicated. Our highly simplified API’s and UI toolkit made it all an amazing experience.
Our Web SDK enables a variety of cross-platform messaging use cases:
Match making and Dating services
On-demand delivery services
Community building and group chat
Online events and Social networking
Cross device messaging for Delivery – Recipient, Customer – Agents
Marketplaces connecting buyers and sellers
Be it Bubble, SideBox or Full view, we have you ready to use UI: https://www.applozic.com/docs/web-chat-plugin.html#customization
We offer you the freedom to build a great messaging experience in any product. Our Web SDK will keep evolving with our extensive roadmap but your feedback and suggestions would always help us reach new highs.
The documentation is available as part of our developer portal, along with example apps: https://www.applozic.com/docs/web-chat-plugin.html#first-level
Sign up for Applozic developer account and get started: https://www.applozic.com/signup.html
If you have any questions about integration and customization, please connect with us over live chat and we will be happy to assist you.
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“We wanted a ‘WhatsApp like’ messaging system integrated into our system. Applozic has been a real boon in that sense. Their product and support is fantastic. Devashish & team are true partners… they know their stuff, are good listeners & very easy to get along with… like one’s own team… would highly recommend without any reservations” – Hemant Kejriwal, Founder and CEO @Eezyrent
- Users aren’t too keen to share their contact details with others unless prior to any relevance
- Messaging wasn’t real time – users didn’t know if the people they message were online.
- Furthermore, for the users to share images of their apartment, they had to fall back on emails – leading to delays, fragmentation of the conversation across messages, emails & phone calls.
- Property owners as a community are generally much older and relatively less tech savvy. Hence, all the friction was leading to delayed response which led to reduced communication… ultimately leading to fewer closures.
- Consolidated conversation/agreements history.
- Easy to use Real time chat/messaging for tenant-landlord communication while securing each party privacy.
- Ability to chat, send audio/video messages in real time with sms/email as fallback provided an end to end communication.
- All the messages/attachments/conversations stored at one place.
- Increased user base multi-folds with seamless communication
- Both tenants and property owners are happy as they accomplish everything in real time and being at one place.
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