We discussed with Jhashank Gupta, product manager at Zomato about customer engagement challenges that online food ordering businesses face, and the secrets to win customers’ trust. Read more here.
If you have a customer base that’s divided into various segments, you know how complicated it can be to have one strategy for all of them. Choosing between phone calls and voice chats is also one of the challenges that many customer handling teams face while catering to a variety of customers. Read on to know how they get through it.