If you have a customer base that’s divided into various segments, you know how complicated it can be to have one strategy for all of them. Choosing between phone calls and voice chats is also one of the challenges that many customer handling teams face while catering to a variety of customers. Read on to know how they get through it.
People are often confused between Chat, In-App Messaging, Live Chat and Push Notifications and use it interchangeably. In-App Messaging: In-app messaging (also known as in-app communication) is the…