The use of messaging varies across industries, but the messaging type should more or less encompass one of the following:
We have so far supported numerous messaging Use Cases across various industries, but in here we will only discuss the top 7 Use Cases that we have seen and the corresponding industries which can leverage it.
Buyers like that extra bit of personalization, and what can be better than a dedicated stylist making fashion recommendations to you on chat. Read the Case Study of Look at Me Fashion, to see how concierge shopping helped them achieve a 320% Increase in overall screen views. The Use Case is ideal for e-commerce in particular, and can also be leveraged in Online Marketplaces and Travel & Tourism applications.
Lately there had been a lot of hype around Bots and Conversational Commerce. Chatbots have been used for multiple purposes; some of the most common ones being:
Placing or Modifying Orders
Bots being used to Set up Reminders
Bots can be used for numerous other purposes like pulling up relevant news snippets, tracking your personal finances etc. Read the Case Study of Design Sense, to see how Ayoga ACTBot, built using Applozic helped them reduce training time by 80%.
A typical Use Case for the online marketplaces domain, it had been noticed that connecting buyers with sellers real-time on chat, enables faster decision making.
These can either be Private or Public Channels for users of your application to join in and participate in discussions or put their views about topics of their interest. Most commonly seen in Social apps, forums build engagement better than anything else. Read the Case Study of The8Apps, to see how they saved 8-12 months of Development time and a cumulative of $69,600 on overall Development Capital.
Chats in Public Channel
Chats in Private Channel
Telemedicine, as means of providing remote healthcare widely depends on the ability of Healthcare applications, supporting Audio/Video Calling. Social and Marketplaces’ applications also leverage the Audio/Video Calling feature, in order to provide users the convenience of making calls directly from the application. It also negates the need of exchanging phone numbers, thereby adding an extra layer of security. Integrate Audio/Video Calling in your application with the Applozic Audio/Video Calling SDK. Also read in detail about the Top 7 Use Cases of Messaging in Healthcare in our blog.
Telemedicine (Audio/Video Calling)
In-app messages with built in CTAs are a great way to engage the user with your application and then direct them to complete a pending action, or initiate a desired action. You can now configure Smart Messages with specific Metadata for your application, with Applozic.
Re-engage Users and facilitate New Feature Discovery
Watching sports without the usual banter or in the absence of that occasional dig at your rival’s fans can be really boring. Chat Channels during broadcasts not only builds engagement, but also enhances the user’s experience.
Live Chat during Video Broadcasts
To get a preview of more such industry-specific Use Cases, visit our Use Cases page. If we didn’t get you covered there, we encourage you to Schedule a Meeting with our Solutions’ specialist to discuss your Custom Requirements.